SyncTime Contact

If you want to report a problem or would like to see a new feature in the next version of SyncTime, please write a comment on this page. Every suggestion is welcome!

178 Antworten auf „SyncTime Contact“

  1. Hello!
    Just found SyncTime while searching for an app to (auto)sync several local folders to a Synology NAS (one-way). Congratulations, your software looks really promising!
    Is there a way to trial SyncTime before buy? I plan to sync files with many special characters in filenames and this causes many problems to other filesync app available (even trusty rsync fails to work correctly after iconv UTF-8-MAC to UTF-8 conversion).
    I’m running the latest Catalina beta. Is it supported? If there are still some issues, I can test SyncTime with Catalina.
    Thank you!

  2. I have two iMacs running Mojave 10.14.6. SyncTime 2.9.5 (73). On startup, SyncTime loads, window is displayed, but it does not run autosync. I have to select and make it run manually, even though it is set as automatic.

  3. Since an update came through a week or two ago, SyncTime doesn’t start up at Login/start-up anymore. Is there a suggestion on how to get that to happen again? (Yes–Launch SyncTime at Login is checked in the menu once I start it up manually. 🙂 )
    Thanks!

  4. I’ve just updated to version 2.9.3 of SyncTime and I can’t get it to launch. I double-click on it and it shuts down. Running Mac OS 10.14.6 on an iMac. Please advise.

  5. Guten Morgan (sorry for my bad German 🙂
    Can you answer 2 questions please before i purchase
    1. can i run in a ‚view only‘ mode? i mean, just compare the folders first and show me the differences BEFORE i agree to make any changes

    2. do you do checksums on the files to make sure they are different or just look at file size and last modified dates

    Danke!

    1. 1. Sort of, you get a confirmation dialog by default showing all the changed files which you can cancel if you don’t want to apply the changes.
      2. No checksums, only date modified (and added for two-way syncs) is used, which is usually a good indicator for when a file has changed.

  6. Just bought and setup SyncTime and it looks like a great program but, it keeps closing down on me sometimes within seconds of opening it up and sometimes after a few minutes. It never shows up in the running tasks/Force Quit section either, so I can’t really tell if it may be running in the background or something. Although when it closes down the top right running icon goes away as well. Any ideas?

    1. It looks like you selected a custom backup directory (for the „Move files to be overwritten/deleted to“ option) that was deleted afterwards. You can hold down the opt/alt key while starting the app to prevent automatic syncs to start, then select the backup directory for the problematic sync item again. This will be fixed in the next update.

  7. Hi Nick! Just bought your app Sync Time. Unfortunately it crashes my computer when I try to sync two folders between my thunderbolt external drive and my sinology NAS. Any idea why. I did already set „no Hidden files“.

    Thanks!

    Sascha

    1. It turns out that macOS has a problem with Synology and/or AFP. Please connect the drive with SMB instead of AFP and it should work. I have opened a report at Apple and they will hopefully fix it soon.

  8. SyncTime basically does everything I need but I keep running into one problem. For a 2-way sync, if during the middle of a sync the remote disk becomes unavailable, SyncTime assumes the the folders it has not yet synced have been deleted and then removes them from the source. This problem is amplified when the remote disk comes back on line and Sync time seeing the folders were deleted at the source, then removes them from the remote disk.

    Is there anyway SyncTime can tell the difference between a disk unavailable and an actual delete?

    1. When disconnecting remote volumes, e.g. via SMB or FTP, during a sync, macOS doesn’t report whether the synced files have been deleted or are just unavailable. I have reached out to Apple and they are likely to fix this issue for SMB volumes on macOS 10.15 Catalina, but for FTP it will likely take longer. I’m also investigating a solution for earlier macOS versions.
      With this issue, there are now two issues that you should be aware of if you use a two-way sync or a one-way sync/move from a remote volume: see the help topic Sync types.

  9. Great little program! It’s very graceful — does the job quickly and simply. I have one question.

    After a one-way sync that seemed to go well, I got this error message:

    „Sync completed with previous errors (Not synced yet)“

    What does that indicate?

  10. Hi,

    Great application and excited to see the archive option being added. Is there the ability to limit the number of versions retained. I’d rather limit the number of versions rather than have every version and only limit once the drive fills up.

    Thanks!

  11. I love the product! I’m trying to sync two different folders from a shared drive to an external drive and all works perfectly except the dependency option. I’d prefer to run the two folders sequentially so I make the second dependent on the first. However the first one runs and I get the green circle. But the second one continues to just wait on the first one and never runs. What can I do to correct this?

    1. This currently happens when starting a sync item and one of its dependencies at the same time (for example by the toolbar buttons). It will be fixed in the next update.

  12. Hi, i am testing the two-way-sync. But the sync between destination and source happens only once at startup. Thereafter, he does not sync any changes made in the destination to source. Sync is set automatically and Background Sync Run immediately.
    Is there a trick?

    1. Background syncing seems not to work reliably with large folders on a Windows Server. I have contacted Apple about this problem and will update you when I hear back from them.

  13. Hi Nick, thanks for creating a great program! One feature I would love to see is an „archive“ option in addition the existing to „Move files to be overwritten or removed to the trash“ functionality.

    The archive option would work like this:
    #1: Add a version number to the file to be overwritten/removed in the destination folder: „Somefile.doc“ renamed to „SomefileV01.doc“
    #2: Create an „archive“ folder under the destination folder
    #3: Place „SomefileV01.doc“ to „destination/archive“
    #4: Copy the newer „Somefile.doc“ from source to destination

    Hope to see this in an upcoming version!

  14. I am trying to use SyncTime to monitor the output from iVl Pro converting movies in order to transfer them to a NAS.

    Every time iVl completes a conversion it creates a Folder with the movie title and then puts the Movie m4v file inside.

    SyncTime seems to recognise the folder is created and copies the folder but it never copies the actual movie file.

    I tried adding a delay but no effect. If I copy the folder and file to the monitored directory manually the sync works fine.

    Here are the log entries:

    2018-08-10 17:14:03.279 SyncTime[1755:76578] Background callback with path ‚/Users/stobin/Movies/Movies/The Bourne Ultimatum‘: MustScanSubDirs 0 RootChanged 0 Mount 0 Unmount 0 Created 256 Removed 0 InodeMetaMod 0 Renamed 0 Modified 0 FinderInfoMod 0 ItemChangeOwner 0 XAttrMod 0
    2018-08-10 17:14:03.279 SyncTime[1755:76578] Change accepted
    2018-08-10 17:14:03.286 SyncTime[1755:76578] Background callback with path ‚/Users/stobin/Movies/Movies/The Bourne Ultimatum/The Bourne Ultimatum.m4v‘: MustScanSubDirs 0 RootChanged 0 Mount 0 Unmount 0 Created 256 Removed 0 InodeMetaMod 1024 Renamed 0 Modified 0 FinderInfoMod 0 ItemChangeOwner 0 XAttrMod 0
    2018-08-10 17:14:03.290 SyncTime[1755:117134] Starting background scan with source ‚/Users/stobin/Movies/Movies/The Bourne Ultimatum‘ and destination ‚/Volumes/Steve Tobin/Multimedia/Videos/Sync Test/The Bourne Ultimatum‘ for sync item: Movies
    2018-08-10 17:14:03.290 SyncTime[1755:117134] Sync ‚/Users/stobin/Movies/Movies/The Bourne Ultimatum‘ with ‚/Volumes/Steve Tobin/Multimedia/Videos/Sync Test/The Bourne Ultimatum‘
    2018-08-10 17:14:03.290 SyncTime[1755:117134] Add
    2018-08-10 17:14:03.290 SyncTime[1755:117134] Scan time: 0.000999

    1. This issue is related to the fact that it is not always possible to reliably determine if a file has changed in the background. The newest update makes some improvements that should solve this issue as well.

  15. Hi, LOVE the product and would be completely crippled without it.
    Having a problem with newly tagged colors on folders no longer transferring when two way syncing between the HD and Dropbox. I haven’t tried other paths but this appears to be a new issue as colors used to sync with no problem.

    Sierra 10.12.6
    SyncTime 2.8.1 (60)

    1. Unfortunately on macOS 10.13 High Sierra it is only possible to sync tags between two local folders in a two-way sync. In macOS 10.14 Mojave this problem seems to be fixed.

  16. Ever since update 2.8 I’m getting entries in the replace tab that also show up in the copy tab. The items in the replace tab are the top level folder with nothing underneath them. This same entry shows up in the copy tab with all it’s entries including the files or said folder.

    I have a screen shot if you want to email me.

    The last two updates I get entries that basically do nothing but indicate a sync needs to happen but everything has already been synced. If I accept the sync it finishes instantly and then the next time I sync a second later doesn’t show anything to sync (which is correct)

  17. I spoke with someone about this same issue a while back, but haven’t really solved it. I sync midi files to a USB drive. Quite often, but not every time, I create or modify a file, when I sync, it will sync over as a new file. But when I sync again the next time, the same file syncs as if it’s been modified–but it hasn’t been. It will continue to do this until I go into the original folder and duplicate the original file, delete the original file and rename the „copy“ to the original file’s name. This can happen to many different files at once, or none it all. It seems very random. It’s starting to get more time consuming. The time I spend duplicating and renaming files to get the sync to go through without resyncs, I could almost just go ahead and manually sync the files.

  18. Awesome app (thank you!), but one big thing is missing :
    I have a large folder of files (source) and a destination folder that I periodically want to Sync, to have an exact copy of the of the source folder without having to overwrite the entire destination folder. I only overwrite the files that have changed. That is currently not an option (unless I’m misunderstanding).

    As I make changes to the source folder, I sometimes I replace files with older versions. Under this scenario, if I want the destination folder to be an exact copy of the source, I need to select „overwrite always“. I don’t want to be concerned if the source files are older or newer, I just want to sync, creating an exact copy (with minimal overwriting). There needs to be a „Overwrite if different“ option for this to be possible.

    Thanks!

    1. SyncTime does not explicitly keep versions of files, but if you enable the option „Move files to be overwritten or removed to the trash“, then the trash will automatically rename all duplicate files. This way you can still browse old versions.

  19. Hi, this is a wonderful product – thank you for your efforts! it’s great to use and so easy to configure. It would be great if you could add the feature to add colour background to the groups – so I can differentiate when it’s selecting all groups – thanks in advance

  20. Great program, well done! one thing is missing for me. I like to have a progress bar counting % or number of files in the status bar during a sync!

  21. Hello, I’m really liking your SyncTime program that I just bought yesterday. Before feeling comfortable enough to sync my wife’s 2 8TB Drives that we can’t afford to lose any data on, I did some testing on 2 4gb drives with random data files. As powerful as this program is the settings were refreshingly simple and easy to figure out, now that is nice. The only strange thing I ran into and have not been able to figure out yet is this: I have my 2 4gb drives doing a 2 way sync, I can put a file in Drive A and another in Drive B, by the time I open both drives the files are already synce’d (Awesome ) both the destination drives even have exact bit for bit copies(Totally Awesome ), but they are greyed out a little and I can’t open them, unless I copy/drag and drop one back to my desktop or right click on it and duplicate it, when I duplicate one of those files it then will show both duplicated files on both drives and they are able to open. I even ran first aid on both drives and restarted my computer, SyncTime even checked both drives on startup and had no errors, but still those files are greyed out and won’t open, but when I duplicate or drag onto my desktop they open and everything is there.
    After running this program through every test I could think of, especially for the price it is the only Sync program I’ve been really impressed with so far.

    Your input and / or any help in this matter would be greatly appreciated.

    1. This issue is caused by the Finder setting the creation date of directories to a special value during copy operations so that they appear „disabled“. SyncTime now correctly resets this value when a background copy operation completes.

  22. Since this most recent update. I am getting persistent interruptions by the SyncTime app. Rather than running anonymously in the background like previous interactions, the app pops up on screen above whatever I’m working on every few mins for some unexplained reason. It’s becoming a bit of a nuisance. Is there a fix for this issue?

    I’m running version 2.6.1 (54)
    on Mac OS High Sierra 10.13.1

  23. Hey, What´s happened to your beautiful program. After the latest update on 28. september 2017 the group dissappered. You put in a new command, „Run Sync:“ it is OK, but after that I may only run All Groups, and I am not able to choose what I want to do, even if I try the arrows up an down.
    Could you please help me to get my groups work again, Please. Regards Knut Naess in Norway

  24. I am having a technical problem. Recently I am getting errors when SyncTime tries to delete a file on my backup drive that has been deleted on the source drive. For example: „8/25/17, 2:09:25 PM: Error trashing “/Volumes/My Passport Backup/1DATA/Outlook for Mac/Outlook for Mac Archive 7-28-17.olm”: “Outlook for Mac Archive 7-28-17.olm” couldn’t be moved to the trash because you don’t have permission to access it.“
    When I check permissions, it shows I have read & write permission (Linux 666). I can manually delete the file without any problems. I have run Disk Utility against the drive and even checked files using TechTool. There appears to be nothing wrong with the drive, or the files. This suggests a problem with SyncTime. Please advise.

    1. When enabling the option „Move files to be removed or overwritten to the trash“, if you get a warning that the volume doesn’t have a trash, you will always get errors. You can either try to format the drive with a different filesystem or disable the option.

  25. Hi, this looks to be an interesting sync app to replace my current choice, so I’m wondering how well it will handle folder pairs that have already been synced?

    Also, have you got any plans to add encryption? This would be great for securing folders synced to cloud services.

    Many thanks.

    1. Synchronisation is incremental, so only changed files are copied. Document encryption would be an interesting feature, perhaps it will be added in some future update.

  26. i love this app, what i did notice though, if i rename a file and start the sync, instead of the program simply finding the change and renaming the file, it deletes the original file and then re-copies the file back over to the destination drive.

    so if you have a 5 gig file that you rename, it goes through a lot of work to delete the file in destination, and then resend the file with the updated file name.

    is this the correct procedure for the app? or is there a way i can have the app simply rename the file without copying over the same file with new name ?

  27. Since I do use the app everyday (indeed!), recently I’m experiencing this problem (probably after its latest update):
    Among several external USB-discs (for bups, syncing etc.), I also have a NAS connected in my LAN. After your last update, SyncTime continues to search for this network-device and every (say) 10-20 secs it reminds me on screen about: „…There was a problem connecting to the server „NAS abcd“. The server may not exist, bla, bla, bla…“.
    This happens even if my Schedule (for this NAS) is set to ‚Manual“ and (in the Advanced settings), I ‚ve checked the ‚Do not auto-mount involved volumes“.
    This behavior stands either if the NAS is ON or OFF (and ONLY for the NAS, it never happened for any other external/internal disc of mine).
    This escort of the same reminder stops only after SyncTime „executes“ all the queue of my scheduled syncs to my other devices…

  28. Great app, thanks! However I’m experiencing a problem in it’s functionality: it deletes subfolders and files if I move them!!

    I’ve 2 folders which I want to keep in sync, sometimes I change something in the first sometimes in the second. I used your two-way sync function and at first it seems to work perfectly ….

    So let’s say I have folder A1 and A2 that I want to have synchronised both ways. In folder A1 are subfolder B1 and C1 and they are synchronized to A2 als B2 and C2, and I deside to move C1 into B1, syncing will DELETE the C folders in both!! Which is not what it is supposed to do because the moved folder would be „new“….

    I’m I doing something wrong or is this a major bug in the software?

  29. Hi!

    1. I use the app every day (I mean it!). Everything is fine, thank you !

    2. I wonder if you could add „sync-to-cloud“. In simple words: To sync/backup to cloud-destinations (Box, Dropbox, OneDrive, GoogleDrive, WebDAV etc.). Since your app runs transparently, it would be really GREAT to have the options to select among cloud-destinations (apart from hardware drives). Any plans ???

    1. There are no plans for this at the moment. The best solution would be to use some other app that allows to mount all the sync services as a drive which you can browse in the Finder.

  30. I am consistently getting errors on my syncs like this:

    11/28/16, 12:51:53 PM: Error removing “/Volumes/Backup A/JK Archives 1/.DocumentRevisions-V100”: “.DocumentRevisions-V100” couldn’t be removed because you don’t have permission to access it.
    11/28/16, 12:51:53 PM: Error removing “/Volumes/Backup A/JK Archives 1/.Trashes”: “.Trashes” couldn’t be removed because you don’t have permission to access it.
    11/28/16, 12:48:53 PM: Error trashing/removing “/Library/Fonts/AppleGothic.ttf” (overwrite): “AppleGothic.ttf” couldn’t be removed because you don’t have permission to access it.
    11/28/16, 12:48:53 PM: Error trashing/removing “/Library/Fonts/AppleMyungjo.ttf” (overwrite): “AppleMyungjo.ttf” couldn’t be removed because you don’t have permission to access it.
    11/28/16, 12:48:53 PM: Error trashing/removing “/Library/Fonts/ヒラギノ丸ゴ ProN W4.ttc” (overwrite): “ヒラギノ丸ゴ ProN W4.ttc” couldn’t be removed because you don’t have permission to access it.

    Any ideas on how to fix this?

    1. It looks as if you’re syncing your whole Mac to an external volume. It is best to include only personal folders (i.e. avoid syncing /Library) and sync them to subfolders on the destination drive, so that you don’t run into problems with hidden files like „.Trashes“ that are created by the system on the root of each volume.

  31. I am syncing my Pictures directory and have been getting this consistent error.

    11/19/16, 12:04:50 PM: Error trashing/removing “/Volumes/My Book File Backup/Pictures/Photos Library.photoslibrary/private/com.apple.photoanalysisd/GraphService/PhotosGraph/photosgraph-tmp.graphdb-wal” (overwrite): “photosgraph-tmp.graphdb-wal” couldn’t be removed.

    After getting this message, this sync item shows red and the only way I can get it to sync again is to delete the sync command and recreate it. Why is this happening and what can I do to correct it without needing to recreate the sync.

  32. Hi, i am doing an one-way sync, with „Remove files not on source“ and „Remove excluded files“ selected.

    My situation is: when i tag color (on mac) any file or just change the capitalization of one file`s name (example: „hip hop“ to „Hip Hop“), the changes on the destionation folder does not happen.

    The important thing is happening, the back up is being done. But these little things arent. Other than this, the app is marvelous.

    Thanks for the attencion,
    Gian

    1. Capitalizations are detected, but tag changes currently are not because it would come at a substantial speed penalty. I will see what I can do for a future update.

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