SyncTime Contact

If you want to report a problem or suggest a new feature for the next version of SyncTime, please write a comment on this page. Every feedback is welcome!

In case you’re writing about an issue you’ve encountered, please have a look at the Help topics first, which may already have an answer for you.

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720 Replies to “SyncTime Contact”

  1. I get the following sync error – how do I mute/avoid this error – I don”t really need it or want it to set the custom file icon

    Error setting metadata for /Users/user/Library/CloudStorage/ProtonDrive-username@proton.me
    Couldn’t set the custom file icon.
    SyncTime.SyncTimeError 1

  2. Purchased Sync Time today – works great…

    I use a portable disk drive to copy my media from my home computer to the computer in my motorhome. (Both are mac mini)

    I have Sync Time on my home computer – but do not have a copy on my motorhome computer, therefore, I’m back to doing rsync in terminal on the motorhome.

    Do I need to buy a second copy of Sync Time for my motorhome computer – or, can I simply copy the app from the home computer and paste into the motorhome (in which case I’d simply copy it to the portable drive to bring it to the second mac mini).

    Thanks – rsync seemed slow and bulky in comparison…

    1. I would suggest to log in to the App Store on the other Mac as well and download SyncTime from the App Store, so that it correctly recognizes when there are updates available (you won’t have to pay twice: you should just see a download button if you already purchased it). Alternatively, you can just copy it to the other Mac, but you may not get automatic updates.

  3. I would like a feature that would filter all mac os hidden files, like Thumbs.db, .DS_Store etc.

    Even though I have”hidden files” selected, I still get error messages in the log with these files

    1. The option to filter hidden files should be applied to .DS_Store files. Thumbs.db, on the other hand, is not automatically treated as hidden by macOS, and you should be able to see it in the Finder. Your best option would then be to add a filter for that file name: Filters.

  4. When ever I try to sync to my nas, I get an metadata error copying the file if any tags are present. I have to remove the tag in order to get it synced.
    Is there a way to have synctime optionally ignore any tags that are present?

    1. Assuming that the errors are caused by the tags being unsupported on your destination drive, I could add an option to ignore extended file attributes (which included tags) in the next update.

  5. Hello

    Since one of the last updates, the icon in the menu bar in macOS 10.15.7 has become an exclamation mark. It looks quite unattractive. Could you please change that?

    1. The exclamation mark in the status bar icon means that there are some unresolved errors. Did you see them? (I agree that it doesn’t look attractive, but I have yet to find an attractive icon to signal errors.)

  6. Hello again, my second post corrected a typo. And I found your search at the bottom of the contact page. Too late in the order for me to see 😉

    Sorry, Rüdiger

  7. Hello Mr. Kick,

    the GUI to SyncTime is both simple and with enough features. Good job 😉

    I tried rsync in the past and was astonished that a backup from the FTP-Server left 80,000 files from 500,000 unbackuped. For the main tool for syncing in the UNIX world not so good.

    I was not able to find out what the reason for it was.
    I tried it with two hosting providers.

    Now with SyncTime and FTP Mounter Lite I found that files and directories with UNICODE names are not backuped. A similar problem can be when the server allows in his filesystem two files test.png and Test.png. Case sensitive.

    Do you know this problems and will you handle them?

    Thank you for your work
    and support!
    Rüdiger Cordes

    An idea: it would be nice when you offer a search through your support topics. I am not willing to read all 697 topics of the past if my problems are already mentioned.
    I hope you understand this 😉
    I am a programmer too, so I understand your situation very well 😉

    1. You’re correct that when syncing from a case sensitive to a case insensitive volume, for two source files that differ only in the case of their names one of them will end up overwriting the other one. What would you expect in such a scenario?

      After some trial and error, the problem with the special characters in file names on a FTP server seems to be an issue in macOS. I have already reported the problem to Apple and asked in various developer forums (including the Apple Developer Forum) if anyone knows the problem and possibly an alternative, and hope for some help soon. Since the Finder can handle it, there is apparently an alternative way.

  8. How do you run a preview? Windows Filesync allows you to first compare all of the files then it shows a list of all files including those that are the same or which one is the newest in a side by side comparison so that you can unselect any that you do not want to copy. Does this do that?

    1. A confirmation dialog is shown by default when running a sync. You can see that by looking at the homepage. If in doubt, you can also download SyncTime Lite for free from the App Store.

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