SyncTime Contact

If you want to report a problem or suggest a new feature for the next version of SyncTime, please write a comment on this page. Every feedback is welcome!

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297 Replies to “SyncTime Contact”

  1. Hey, What´s happened to your beautiful program. After the latest update on 28. september 2017 the group dissappered. You put in a new command, “Run Sync:” it is OK, but after that I may only run All Groups, and I am not able to choose what I want to do, even if I try the arrows up an down.
    Could you please help me to get my groups work again, Please. Regards Knut Naess in Norway

  2. I am having a technical problem. Recently I am getting errors when SyncTime tries to delete a file on my backup drive that has been deleted on the source drive. For example: “8/25/17, 2:09:25 PM: Error trashing “/Volumes/My Passport Backup/1DATA/Outlook for Mac/Outlook for Mac Archive 7-28-17.olm”: “Outlook for Mac Archive 7-28-17.olm” couldn’t be moved to the trash because you don’t have permission to access it.”
    When I check permissions, it shows I have read & write permission (Linux 666). I can manually delete the file without any problems. I have run Disk Utility against the drive and even checked files using TechTool. There appears to be nothing wrong with the drive, or the files. This suggests a problem with SyncTime. Please advise.

    1. When enabling the option “Move files to be removed or overwritten to the trash”, if you get a warning that the volume doesn’t have a trash, you will always get errors. You can either try to format the drive with a different filesystem or disable the option.

  3. Hi, this looks to be an interesting sync app to replace my current choice, so I’m wondering how well it will handle folder pairs that have already been synced?

    Also, have you got any plans to add encryption? This would be great for securing folders synced to cloud services.

    Many thanks.

    1. Synchronisation is incremental, so only changed files are copied. Document encryption would be an interesting feature, perhaps it will be added in some future update.

  4. i love this app, what i did notice though, if i rename a file and start the sync, instead of the program simply finding the change and renaming the file, it deletes the original file and then re-copies the file back over to the destination drive.

    so if you have a 5 gig file that you rename, it goes through a lot of work to delete the file in destination, and then resend the file with the updated file name.

    is this the correct procedure for the app? or is there a way i can have the app simply rename the file without copying over the same file with new name ?

  5. Since I do use the app everyday (indeed!), recently I’m experiencing this problem (probably after its latest update):
    Among several external USB-discs (for bups, syncing etc.), I also have a NAS connected in my LAN. After your last update, SyncTime continues to search for this network-device and every (say) 10-20 secs it reminds me on screen about: “…There was a problem connecting to the server “NAS abcd”. The server may not exist, bla, bla, bla…”.
    This happens even if my Schedule (for this NAS) is set to ‘Manual” and (in the Advanced settings), I ‘ve checked the ‘Do not auto-mount involved volumes”.
    This behavior stands either if the NAS is ON or OFF (and ONLY for the NAS, it never happened for any other external/internal disc of mine).
    This escort of the same reminder stops only after SyncTime “executes” all the queue of my scheduled syncs to my other devices…

  6. Great app, thanks! However I’m experiencing a problem in it’s functionality: it deletes subfolders and files if I move them!!

    I’ve 2 folders which I want to keep in sync, sometimes I change something in the first sometimes in the second. I used your two-way sync function and at first it seems to work perfectly ….

    So let’s say I have folder A1 and A2 that I want to have synchronised both ways. In folder A1 are subfolder B1 and C1 and they are synchronized to A2 als B2 and C2, and I deside to move C1 into B1, syncing will DELETE the C folders in both!! Which is not what it is supposed to do because the moved folder would be “new”….

    I’m I doing something wrong or is this a major bug in the software?

    1. The next update will include some fixes to better recognize renamed directories in two-way syncs. Please note, however, that this functionality is based on the “date added” attribute which is not always available, so caution is recommended.

  7. Hi!

    1. I use the app every day (I mean it!). Everything is fine, thank you !

    2. I wonder if you could add “sync-to-cloud”. In simple words: To sync/backup to cloud-destinations (Box, Dropbox, OneDrive, GoogleDrive, WebDAV etc.). Since your app runs transparently, it would be really GREAT to have the options to select among cloud-destinations (apart from hardware drives). Any plans ???

    1. There are no plans for this at the moment. The best solution would be to use some other app that allows to mount all the sync services as a drive which you can browse in the Finder.

  8. I am consistently getting errors on my syncs like this:

    11/28/16, 12:51:53 PM: Error removing “/Volumes/Backup A/JK Archives 1/.DocumentRevisions-V100”: “.DocumentRevisions-V100” couldn’t be removed because you don’t have permission to access it.
    11/28/16, 12:51:53 PM: Error removing “/Volumes/Backup A/JK Archives 1/.Trashes”: “.Trashes” couldn’t be removed because you don’t have permission to access it.
    11/28/16, 12:48:53 PM: Error trashing/removing “/Library/Fonts/AppleGothic.ttf” (overwrite): “AppleGothic.ttf” couldn’t be removed because you don’t have permission to access it.
    11/28/16, 12:48:53 PM: Error trashing/removing “/Library/Fonts/AppleMyungjo.ttf” (overwrite): “AppleMyungjo.ttf” couldn’t be removed because you don’t have permission to access it.
    11/28/16, 12:48:53 PM: Error trashing/removing “/Library/Fonts/ヒラギノ丸ゴ ProN W4.ttc” (overwrite): “ヒラギノ丸ゴ ProN W4.ttc” couldn’t be removed because you don’t have permission to access it.

    Any ideas on how to fix this?

    1. It looks as if you’re syncing your whole Mac to an external volume. It is best to include only personal folders (i.e. avoid syncing /Library) and sync them to subfolders on the destination drive, so that you don’t run into problems with hidden files like “.Trashes” that are created by the system on the root of each volume.

  9. I am syncing my Pictures directory and have been getting this consistent error.

    11/19/16, 12:04:50 PM: Error trashing/removing “/Volumes/My Book File Backup/Pictures/Photos Library.photoslibrary/private/” (overwrite): “photosgraph-tmp.graphdb-wal” couldn’t be removed.

    After getting this message, this sync item shows red and the only way I can get it to sync again is to delete the sync command and recreate it. Why is this happening and what can I do to correct it without needing to recreate the sync.

  10. Hi, i am doing an one-way sync, with “Remove files not on source” and “Remove excluded files” selected.

    My situation is: when i tag color (on mac) any file or just change the capitalization of one file`s name (example: “hip hop” to “Hip Hop”), the changes on the destionation folder does not happen.

    The important thing is happening, the back up is being done. But these little things arent. Other than this, the app is marvelous.

    Thanks for the attencion,

    1. Capitalizations are detected, but tag changes currently are not because it would come at a substantial speed penalty. I will see what I can do for a future update.

  11. Hi There, does SyncTime support supports network volumes – ie: Backup from External Harddrive connected via USB to a NAS system with ethernet connection?

  12. Hi,

    Just setting up the tools and trying on USB device before full usage.
    The tool is so obvious that maybe my question is ….
    I have chosen “run the sync manually ( or automatically ) and ask for sync in background with “run immediately ( or 1 minute ) .
    After the first sync , any modifications ( adding files , folders , files inside these folders ) do not appear on the destination folder.Seems the tools is not sync in background.
    Thanks for your feedback,
    OSX 10.11.6 & SyncTime 2.4.5(45)

    jean DUBOIS

  13. How do I sync the folder along with all the files in that folder? I tried to sync Documents, Music and Pictures and on the destination I have one big mess of all the different files listed alphabetically. Thanks.

    1. SyncTime copies every file from the source folder to the destination folder. Since you selected the same destination folder for many source folders, they are now mixed up in the same location. If you want to keep them separate, you’ll have to create one folder Documents, one folder Downloads, and so on on the destination drive and select the respective one in each sync item’s settings. Or, as a shortcut, you may create one single sync item with your home folder as the source, then in the settings exclude the source itself and include all subfolders that you want to sync.

  14. I am currently running Mountain Lion OSX and using Synctime. I am wanting to upgrade to El Capitan and want to be sure Synctime will work with El Capitan OSX.

  15. Hi, I’m very happy with your SyncTime tool. Very elegant functionality. prefer it above TimeMachine.

    Just to let you know I report some apparent bugs:
    – last sync time keeps saying ‘today for more than 24 hours’, giving a misleading impression of recent backup activity
    – the menu item ‘Once all syncs are completed’ has two of its three options (sleep and shut down) always dimmed.
    – The ‘Keep synchronized in the background’ timing options seem reset themselves always to ‘immediately’

    1. Yes, a NAS works as well, provided that you can mount (see and browse) it in the Finder. Bidirectional syncs work as well.

  16. I set up a sync to make a copy of everything in my iCloud Drive (too important to trust just to Apple!). But only the ‘non-default’ folders are sync’d – e.g. Keynote and Numbers folders are not sync’d – how can I include these without setting up a separate sync for each folder?

    1. Unfortunately this is not possible due to restrictions in macOS. A possible workaround is to exclude the source folder and include each individual iCloud Drive folder that you want to sync.

    1. To sync only a set of files, you can set the containing folder as the source, exclude that folder and include the desired files.

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