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8 Replies to “Contact”

  1. Hello,

    Underword crash systematically when I scroll horizontally with trackpad in the subtitles section.

    ————————————-
    Translated Report (Full Report Below)
    ————————————-

    Process: Underword [8185]
    Path: /Applications/Underword.app/Contents/MacOS/Underword
    Identifier: org.desairem.Underword
    Version: 1.2.2 (14)
    App Item ID: 1588379446
    App External ID: 862590026
    Code Type: ARM-64 (Native)
    Parent Process: launchd [1]
    User ID: 501

    Date/Time: 2024-01-29 11:25:35.8711 +0100
    OS Version: macOS 14.3 (23D56)
    Report Version: 12
    Anonymous UUID: CA1D5FA0-B61E-CF07-06BB-30868F7C95E0

    Sleep/Wake UUID: 59AF72AF-BBC8-4D3E-8F50-6EEEBCF2955A

    Time Awake Since Boot: 160000 seconds
    Time Since Wake: 9267 seconds

    System Integrity Protection: enabled

    Crashed Thread: 0 Dispatch queue: com.apple.main-thread

    Exception Type: EXC_BREAKPOINT (SIGTRAP)
    Exception Codes: 0x0000000000000001, 0x0000000102466274

    Termination Reason: Namespace SIGNAL, Code 5 Trace/BPT trap: 5
    Terminating Process: exc handler [8185]

    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
    0 Underword 0x102466274 0x10242c000 + 238196
    1 Underword 0x102466090 0x10242c000 + 237712
    2 Underword 0x1024662d8 0x10242c000 + 238296
    3 AppKit 0x18796d910 _NSViewDrawRect + 124
    4 AppKit 0x1882f567c -[NSView _recursive:displayRectIgnoringOpacity:inContext:stopAtLayerBackedViews:] + 1088
    5 AppKit 0x18796d314 -[NSView(NSLayerKitGlue) _drawViewBackingLayer:inContext:drawingHandler:] + 556
    6 AppKit 0x187e99114 -[NSViewBackingLayer drawInContext:] + 56
    7 AppKit 0x187c031cc 0x18781b000 + 4096460
    8 AppKit 0x187c252e4 0x18781b000 + 4236004
    9 AppKit 0x187bd51cc 0x18781b000 + 3908044
    10 AppKit 0x187c24e9c 0x18781b000 + 4234908
    11 AppKit 0x187c229c8 0x18781b000 + 4225480
    12 AppKit 0x187c03078 0x18781b000 + 4096120
    13 AppKit 0x187c0322c 0x18781b000 + 4096556
    14 AppKit 0x187e98d48 -[NSViewBackingLayer display] + 1272
    15 QuartzCore 0x18c16bb3c CA::Layer::display_if_needed(CA::Transaction*) + 736
    16 QuartzCore 0x18c2f0da4 CA::Context::commit_transaction(CA::Transaction*, double, double*) + 512
    17 QuartzCore 0x18c14e8f0 CA::Transaction::commit() + 648
    18 AppKit 0x187f76d3c -[_NSScrollingConcurrentMainThreadSynchronizer _synchronize:preCommitHandler:completionHandler:] + 324
    19 AppKit 0x187f76698 __98-[_NSScrollingConcurrentMainThreadSynchronizer initWithSharedData:constantData:scrollingBehavior:]_block_invoke + 152
    20 libdispatch.dylib 0x183de8910 _dispatch_client_callout + 20
    21 libdispatch.dylib 0x183debdc8 _dispatch_continuation_pop + 600
    22 libdispatch.dylib 0x183dffbe4 _dispatch_source_latch_and_call + 420
    23 libdispatch.dylib 0x183dfe7b4 _dispatch_source_invoke + 832
    24 libdispatch.dylib 0x183df6eb8 _dispatch_main_queue_drain + 744
    25 libdispatch.dylib 0x183df6bc0 _dispatch_main_queue_callback_4CF + 44
    26 CoreFoundation 0x1840b8ea4 __CFRUNLOOP_IS_SERVICING_THE_MAIN_DISPATCH_QUEUE__ + 16
    27 CoreFoundation 0x184076760 __CFRunLoopRun + 1996
    28 CoreFoundation 0x18407593c CFRunLoopRunSpecific + 608
    29 HIToolbox 0x18e63e448 RunCurrentEventLoopInMode + 292
    30 HIToolbox 0x18e63e284 ReceiveNextEventCommon + 648
    31 HIToolbox 0x18e63dfdc _BlockUntilNextEventMatchingListInModeWithFilter + 76
    32 AppKit 0x187854ed0 _DPSNextEvent + 660
    33 AppKit 0x18803feec -[NSApplication(NSEventRouting) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 716
    34 AppKit 0x18784837c -[NSApplication run] + 476
    35 AppKit 0x18781f640 NSApplicationMain + 880
    36 Underword 0x10242e378 0x10242c000 + 9080
    37 dyld 0x183c190e0 start + 2360

    Thread 1:: com.apple.NSEventThread
    0 libsystem_kernel.dylib 0x183f59874 mach_msg2_trap + 8
    1 libsystem_kernel.dylib 0x183f6bcf0 mach_msg2_internal + 80
    2 libsystem_kernel.dylib 0x183f624b0 mach_msg_overwrite + 476
    3 libsystem_kernel.dylib 0x183f59bf8 mach_msg + 24
    4 CoreFoundation 0x184077b84 __CFRunLoopServiceMachPort + 160
    5 CoreFoundation 0x18407644c __CFRunLoopRun + 1208
    6 CoreFoundation 0x18407593c CFRunLoopRunSpecific + 608
    7 AppKit 0x18797e160 _NSEventThread + 144
    8 libsystem_pthread.dylib 0x183f9a034 _pthread_start + 136
    9 libsystem_pthread.dylib 0x183f94e3c thread_start + 8

    Thread 2:
    0 libsystem_pthread.dylib 0x183f94e28 start_wqthread + 0

    Thread 3:
    0 libsystem_pthread.dylib 0x183f94e28 start_wqthread + 0

    Thread 4:
    0 libsystem_pthread.dylib 0x183f94e28 start_wqthread + 0

    Thread 5:
    0 libsystem_pthread.dylib 0x183f94e28 start_wqthread + 0

    Thread 6:
    0 libsystem_pthread.dylib 0x183f94e28 start_wqthread + 0

    Thread 7:: com.apple.NSScrollingConcurrentVBLMonitor
    0 libsystem_kernel.dylib 0x183f59874 mach_msg2_trap + 8
    1 libsystem_kernel.dylib 0x183f6bcf0 mach_msg2_internal + 80
    2 libsystem_kernel.dylib 0x183f624b0 mach_msg_overwrite + 476
    3 libsystem_kernel.dylib 0x183f59bf8 mach_msg + 24
    4 AppKit 0x187d949f4 NSWaitUntilHostTime + 116
    5 AppKit 0x1883ed490 run_monitor_thread + 388
    6 libsystem_pthread.dylib 0x183f9a034 _pthread_start + 136
    7 libsystem_pthread.dylib 0x183f94e3c thread_start + 8

    Thread 0 crashed with ARM Thread State (64-bit):
    x0: 0x00006000027ed020 x1: 0x00000001d32e83b7 x2: 0x00000001da897940 x3: 0x0000000000000003
    x4: 0x0000000000000003 x5: 0x0000000000001600 x6: 0x00006000033ed600 x7: 0x0000000000000000
    x8: 0x7ff0000000000000 x9: 0x7ff0000000000000 x10: 0x000000015a2fc6f7 x11: 0x000000000000003f
    x12: 0x0000000000000037 x13: 0x0000000153883f60 x14: 0x01000001da897945 x15: 0x00000001da897940
    x16: 0x0000000189b51b10 x17: 0xdb18000187845a78 x18: 0x0000000000000000 x19: 0x00006000027ed020
    x20: 0x000000015232a2b0 x21: 0x000000015232a4e8 x22: 0x00000001024c0000 x23: 0x00000001024bf000
    x24: 0x0000000000000098 x25: 0x0000000000000000 x26: 0x0000000000000000 x27: 0x00006000026b2bb0
    x28: 0x00000001dad77000 fp: 0x000000016d9cfb10 lr: 0x0000000102466090
    sp: 0x000000016d9cfa80 pc: 0x0000000102466274 cpsr: 0x40001000
    far: 0x0000000000000000 esr: 0xf2000001 (Breakpoint) brk 1

    Binary Images:
    0x10dcb0000 – 0x10dcb3fff com.apple.icloud.drive.fileprovider.override (1.0) /System/Library/Frameworks/FileProvider.framework/OverrideBundles/iCloudDriveFileProviderOverride.bundle/Contents/MacOS/iCloudDriveFileProviderOverride
    0x10dd0c000 – 0x10dd2bfff com.apple.findersync.fileprovideroverride.FinderSyncCollaborationFileProviderOverride (14.3) /System/Library/Frameworks/FileProvider.framework/OverrideBundles/FinderSyncCollaborationFileProviderOverride.bundle/Contents/MacOS/FinderSyncCollaborationFileProviderOverride
    0x10dbec000 – 0x10dbf3fff com.apple.FileProviderOverride (1703.80.16) /System/Library/Frameworks/FileProvider.framework/OverrideBundles/FileProviderOverride.bundle/Contents/MacOS/FileProviderOverride
    0x10dc28000 – 0x10dc47fff com.apple.security.csparser (3.0) /System/Library/Frameworks/Security.framework/Versions/A/PlugIns/csparser.bundle/Contents/MacOS/csparser
    0x102728000 – 0x102733fff libobjc-trampolines.dylib (*) /usr/lib/libobjc-trampolines.dylib
    0x10242c000 – 0x1024b7fff org.desairem.Underword (1.2.2) /Applications/Underword.app/Contents/MacOS/Underword
    0x18781b000 – 0x188b46fff com.apple.AppKit (6.9) /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
    0x18c14c000 – 0x18c514fff com.apple.QuartzCore (1.11) /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
    0x183de5000 – 0x183e2bfff libdispatch.dylib (*) /usr/lib/system/libdispatch.dylib
    0x183ffa000 – 0x1844d1fff com.apple.CoreFoundation (6.9) /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
    0x18e60e000 – 0x18e8cdfff com.apple.HIToolbox (2.1.1) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
    0x183c13000 – 0x183ca7387 dyld (*) /usr/lib/dyld
    0x0 – 0xffffffffffffffff ??? (*) ???
    0x189b4e000 – 0x18a22bfff com.apple.CoreGraphics (2.0) /System/Library/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
    0x183f58000 – 0x183f92fff libsystem_kernel.dylib (*) /usr/lib/system/libsystem_kernel.dylib
    0x183f93000 – 0x183f9fff3 libsystem_pthread.dylib (*) /usr/lib/system/libsystem_pthread.dylib

    External Modification Summary:
    Calls made by other processes targeting this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
    Calls made by this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
    Calls made by all processes on this machine:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0

    VM Region Summary:
    ReadOnly portion of Libraries: Total=1.5G resident=0K(0%) swapped_out_or_unallocated=1.5G(100%)
    Writable regions: Total=1.7G written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=1.7G(100%)

    VIRTUAL REGION
    REGION TYPE SIZE COUNT (non-coalesced)
    =========== ======= =======
    Accelerate framework 128K 1
    Activity Tracing 256K 1
    CG image 1968K 45
    ColorSync 576K 27
    CoreAnimation 11.6M 178
    CoreGraphics 32K 2
    CoreGraphics (reserved) 32K 2 reserved VM address space (unallocated)
    CoreImage 80K 3
    CoreUI image data 2064K 14
    Foundation 16K 1
    Kernel Alloc Once 32K 1
    MALLOC 1.7G 77
    MALLOC guard page 384K 24
    STACK GUARD 56.1M 8
    Stack 11.7M 8
    VM_ALLOCATE 144K 9
    __AUTH 1734K 343
    __AUTH_CONST 27.7M 545
    __CTF 824 1
    __DATA 12.5M 537
    __DATA_CONST 27.7M 556
    __DATA_DIRTY 1765K 198
    __FONT_DATA 4K 1
    __LINKEDIT 892.4M 7
    __OBJC_RO 71.2M 1
    __OBJC_RW 2171K 1
    __TEXT 607.5M 576
    dyld private memory 272K 2
    mapped file 210.6M 43
    shared memory 880K 15
    =========== ======= =======
    TOTAL 3.6G 3227
    TOTAL, minus reserved VM space 3.6G 3227

    1. I was able to reproduce it when scrolling before the start or past the end of the timeline, which could happen if you use inertial scrolling. I’m already preparing an update which should be approved by Apple very soon.

  2. Hi Nicolas. Will underword also work as a converter from an existing SRT to VTT and vice versa? In other words, does it support the import of SRT files and can export as VTT?

    Many thanks

  3. Hello
    When you choose to copy a sync item with “Duplicate sync item” and correct the title of the copied sync item, the corrected title will not affect the sync overview, which will still contain the old text with copy at the end of the text.

    Sincerely
    Gunnar

    1. It seems like your version of SyncTime is quite old. You should definitely try to update through the App Store.

  4. Hi,

    the two way synchronisation is not optimal.
    1. The comparison of the time stank shall have a tolerance e.g. 2s. or adjustable by the use
    2. The use shall define the handling of in one folder deleted file (deletion, copy) pleas look at your competetor “Sync Folders pro” “Sync Mode”-possibilities.

    Best regards,

    Manfred

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