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22 Replies to “Contact”

  1. I am trying to delete old updates to my Mac OS X. The files show up in the circle but when I want to move them to the trash I receive “You don’t have permission…” Then “Go to file>get info.” I did that but am also told I don’t have permission to change from read only to read and write, and I am the administrator. The old install files are taking up 17GB of a 125 disk on my macbook air. Any information on how to complete this task would be greatly appreciated. I’m new to this program, having only just installed it today. Thanks.

    1. Please try opening the file in the Finder, then moving it to the Trash from there. Usually you would get asked for an administrator password. But there are files though which the system prevents you from deleting, and I don’t know if the update files you’re mentioning are among these.

  2. Hey,
    great tool! Unfortunately, since the last update, it sums up my total disk space to 396 GB even so I just have an 256 GB SSD installed. How can we fix this?

  3. Hi,
    I’m having one issue with all app tested: they show a file’s reserved disk space, rather than actual allocated space. This means that one file (in my case Docker.raw) shows as taking more space than it does in reality.
    This hinders effective app usage.

    See this comparison of both apps showing 64GB instead of “2.45GB on disk”:

    If the API for actual disk usage is slow, maybe enable it on-demand for the really big files?

    I’m also worried about that clicking “Favorites” in the top left looses the analysis so it has to be redone from start. This is a trap that first time users will likely discover. And if you use the app only sporadically you might “rediscover” this every time.

    I also did not see any hints in the Lite version about what features would be in the Pro version. Maybe there are some things there that I should try out?

    1. In order for the Docker image to show its allocated space, please select View > Allocated File Size. The scan results should be restored when selecting a folder again in the Favorites list unless you restart the app. I will add a hint in the next update of the Lite version about the differences to the full version.

  4. Disk Graph immediately crashes on my iMac11,1 10.13.6 . So fast that nothing can be identified.
    App bought @ AppStore on Sep. 28, 2019

    Here’s the begin of the system’s error report: Don’t know if this helps?

  5. There is some discrepancy between Disk Graph and the actual storage usage according to Apple if you use OneDrive with “Files On-Demand”. I have a huge folder (pink on the left bottom) which actually does not take any space on my disc because I made it available “on-demand” in OneDrive for Mac:

    If I hover over these folders, Disk Graph starts to download these files, which is completely unacceptable because downloading all the files from my OneDrive (in the range of several terabytes) would require much more space than I have on my SSD available. Thus, I had to block Disk Graph on OneDrive to prevent automatic downloads.

    Please repair this and make Disk Graph usable again! Thanks!

  6. Since the last update, 2.1.1 (38), DiskGraph shows the result only partly.
    macOS Mojave 10.14, iMac Late 2012.

  7. As mentioned in my App Store review your app requires access to my contacts and calendar when scanning my user folder. This should not be required to get the files sizes and leaves a bad taste because data security. I’m not scanning the “Macintosh HD”, just my own user folder! (Mojave)

    1. This is a security feature in macOS 10.14 Mojave which is automatically triggered when scanning your home folder.

  8. Scanning my home folder, the progress indicator gets stuck at 3.3%. After a while it completes and shows the results. But the feeling is pretty weird, because it looks like it is not responding while scanning.

    1. The scan progress being “stuck” is normal behavior. When you scan a folder, there is no efficient way of estimating how long the scan will take or the total number of files contained in the folder hierarchy. The approximation that Disk Graph and many other apps adopt works by splitting the total percentage evenly etween the files of a folder, which means that if most files are concentrated inside some deeply nested folders the progress will apparently be stuck. Unfortunately there is no workaround.
      If you scan the whole Macintosh HD (which has the HFS+ filesystem), the progress will be much more precise since the total number of files is known.

  9. Since the last update of DiskGraph, the percentage and labels are no longer readable. OSX 10.12.4 (16E195), DiskGraph Version 1.4 (28). Running on MacBook Pro 15” (Retina, Mid 2012).

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