SyncTime Contact

If you want to report a problem or suggest a new feature for the next version of SyncTime, please write a comment on this page. Every feedback is welcome!

In case you’re writing about an issue you’ve encountered, please have a look at the Help topics first, which may already have an answer for you.

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746 Replies to “SyncTime Contact”

  1. Hello, I would like to know if SyncTime can copy the files from an HD to an USB key keeping the exact alphabetical order:
    1. Song Title, 2. Song Title, 3. Song Title…
    This because some MP3/FLAC readers follow the date the files were recorded on the USB stick, not the numbers in the names or tags.

    1. Do you mean perhaps that your reader sorts the files by creation date? SyncTime does its best to preserve all file attributes, but depending on the format of the destination drive or the used network protocol, you may get unexpected results, some of which are outlined here: Why do some files seem to change on every sync?
      If you’re unsure if your setup will work, I suggest to download SyncTime Lite from the App Store for free, so you can check if your syncs work as expected, and buy the full SyncTime version if necessary.

  2. When syncing an entire server to an external drive, the different SHARED FOLDERS on the server are not being transferred to the drive, just the folders and files INSIDE the shared folders. The result is that on the external drive ALL files of the shared folders end up in the same place. This is messy, and also potentially dangerous because it can happen that two files of the same name end up in the same folder.
    Is there a way to create folders form the server’s shared folders so the single files all end up in the place where they belong?

    1. It sounds like you created a single sync item with multiple sources that are merged together. You should instead select a single source so that the folder structure is preserved, and exclude the files or folders you don’t want to sync. Multiple sources, destinations or bases explains this situation in the Note and refers you to the solution in Filters.

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