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SyncTime Contact

If you want to report a problem or suggest a new feature, please write a comment on this page. Every feedback is welcome!

Please have a look at the Help topics first, which may already have an answer for you.

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Kommentare

846 responses to “SyncTime Contact”

  1. JS Avatar
    JS

    I’ve had SyncTime for a couple two months now, running on several brand new Macs. GREAT little tool. Just what I want – copy the files, save the most recent copies, don’t bother me with old versions I can’t access and never have use for anyway and don’t need to be confused by (but note – SyncTime will do some versioning if you want, but I just don’t need it). With Apple’s native solutions I’ve suffered plenty what with the system not letting me access backups because I just upgraded/retrograded to an incompatible macOS version or am trying to do it to a much older (or newer…) machine or whatever. I’ve repeatedly shot myself in the foot trying to rely on Apple’s Migration Assassin and noTimeMachine because of OS upgrade conflicts, file format changes, not being allowed to move things between “incompatible” machines, and gawd knows what else that makes Apple software think it is smarter than me. I’m thrilled to finally have a nice little tool which has some thoughtful bells and whistles, but mainly it just works as I expect – hums away on its own, duplicating my files someplace safe where I can always easily and reliably retrieve them. Cost is totally free money considering the value.
    Thanks, Nick!!

    Reply
  2. Ronald Avatar
    Ronald

    When synchronizing the data, the error message appears:
    Error deleting “. Spotlight-V100”
    Error deleting “. Trashes”
    NSCocoaErrorDomain 513

    All data is synchronized, but the date of the last synchronization is the old date of the last healthy synchronization. As a result, you can’t see when the last time the sync was actually done.

    Reply
    1. admin Avatar
      admin

      I think your questions should be answered by these help topics:
      What are .DS_Store, .localized, .Spotlight-V100 etc.?
      Why is the last sync date not updated?

      Reply
  3. mek804 Avatar
    mek804

    I have two syncs scheduled daily in the wee hours. But they both keep running almost constantly. I don’t have any setting (that I can see) for “sync any time files change” or some such. I suppose it’s not hurting anything, other than wear and tear on the drives. But I would like to stop the constant syncs. Thanks – mk

    Reply
    1. admin Avatar
      admin

      I think sync errors are the reason why the syncs keep running automatically outside the defined times, because a sync is not considered to have completed successfully until no more errors happen. I have added a note about this here: Sync schedules.

      I would suggest to solve the errors first, and then see if the sync schedules run as you expect. Here you find a help topic about sync errors: Sync errors.

      Reply
  4. Nathan Hampton Avatar
    Nathan Hampton

    I’m trying out SyncTime by doing a full backup prior to updating my OS, and have run into a significant limitation: SyncTime appears to only work on files to which the current user has access. Is it actually necessary for every user of a computer to set things up independently, or is there some way I haven’t found for a user with admin privileges to get everyone’s files? This could be a deal-breaker for me because my wife and daughter aren’t going to back up their files on their own; if I don’t do it, nobody will. In theory, I could have them log in and let me do the setup for them, but needing to do the same setup three times over doesn’t strike me as an effective way to manage backups.

    Reply
    1. admin Avatar
      admin

      You’re correct, by default one cannot access other users’ files, even not as an administrator. I just created a new help topic that should help you set up access: How can I sync other users’ files?

      Reply
  5. Paul Avatar
    Paul

    Having trouble syncing to iCloud as a backup. How do I specify iCloud as the destination?

    Reply
    1. admin Avatar
      admin

      Please have a look at How can I sync my iCloud Drive folder? I just updated it to make it clearer that it applies regardless whether iCloud is used as a source or destination.

      Reply
  6. Hiroyuki KASUGA Avatar
    Hiroyuki KASUGA

    SyncTime has stopped working. I was using it fine, but then suddenly I got the message “This app has quit unexpectedly.”. No matter how many times I selected “Open Again”, I still got the message “This app has quit unexpectedly.”.
    I tried restarting my MacBook Pro and reinstalling the app, but it didn’t improve.
    I’ve attached the “Detailed Information” that I sent to Apple. Please tell me how to fix this.

    Reply
    1. admin Avatar
      admin

      This is an issue related to having an Automatic sync schedule added for a sync group. I just sent an update to Apple which should be approved within the next few hours.

      Reply
  7. Ralph Avatar
    Ralph

    After the last update (5.0.2) the app no ​​longer opens.

    Reply
    1. admin Avatar
      admin

      There seems to be an issue with older macOS versions. I sent an update to Apple which was just approved and you should be able to download it now or within a few hours (you can refresh the App Store Updates tab with Command-R if needed).

      Reply
  8. Daniele Marchi Avatar
    Daniele Marchi

    Hi, a little tip: when opening the application, the previously used group of operations should remain selected, so that you don’t have to select it every time to then locate the synchronization that I want to start… Thanks and congratulations for the excellent work.

    Reply
    1. admin Avatar
      admin

      Did you check out the 5.0.2 update? It was approved yesterday and adds exactly what you just suggested in your comment.

      Reply
  9. Mark D. Hall Avatar
    Mark D. Hall

    I could be mis-remembering, but in the previous version, I think the app opened to the group that was last synced, making it fast to run a sync, but with the new version, selecting the group to sync is required each time the app opens. Is there a way to set a default group the app will open to. Most of the time I sync the same group, and this would be a handy feature. Thanks!

    Reply
    1. admin Avatar
      admin

      I’ll add this again to the next update.

      Reply
  10. Kent Avatar
    Kent

    Hey there. Was wondering if SyncTime is a subscription model or one payment w/free future upgrades?

    Thanks

    Reply
    1. admin Avatar
      admin

      SyncTime is a one-time purchase with free updates.

      Reply
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