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SyncTime Contact

If you want to report a problem or suggest a new feature, please write a comment on this page. Every feedback is welcome!

Please have a look at the Help topics first, which may already have an answer for you.

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To help you as efficiently as possible, please also specify your macOS, iPadOS or iOS version, and the app version.

Kommentare

841 responses to “SyncTime Contact”

  1. Nathan Hampton Avatar
    Nathan Hampton

    I’m trying out SyncTime by doing a full backup prior to updating my OS, and have run into a significant limitation: SyncTime appears to only work on files to which the current user has access. Is it actually necessary for every user of a computer to set things up independently, or is there some way I haven’t found for a user with admin privileges to get everyone’s files? This could be a deal-breaker for me because my wife and daughter aren’t going to back up their files on their own; if I don’t do it, nobody will. In theory, I could have them log in and let me do the setup for them, but needing to do the same setup three times over doesn’t strike me as an effective way to manage backups.

    Reply
    1. admin Avatar
      admin

      You’re correct, by default one cannot access other users’ files, even not as an administrator. I just created a new help topic that should help you set up access: How can I sync other users’ files?

      Reply
  2. Paul Avatar
    Paul

    Having trouble syncing to iCloud as a backup. How do I specify iCloud as the destination?

    Reply
    1. admin Avatar
      admin

      Please have a look at How can I sync my iCloud Drive folder? I just updated it to make it clearer that it applies regardless whether iCloud is used as a source or destination.

      Reply
  3. Hiroyuki KASUGA Avatar
    Hiroyuki KASUGA

    SyncTime has stopped working. I was using it fine, but then suddenly I got the message “This app has quit unexpectedly.”. No matter how many times I selected “Open Again”, I still got the message “This app has quit unexpectedly.”.
    I tried restarting my MacBook Pro and reinstalling the app, but it didn’t improve.
    I’ve attached the “Detailed Information” that I sent to Apple. Please tell me how to fix this.

    Reply
    1. admin Avatar
      admin

      This is an issue related to having an Automatic sync schedule added for a sync group. I just sent an update to Apple which should be approved within the next few hours.

      Reply
  4. Ralph Avatar
    Ralph

    After the last update (5.0.2) the app no ​​longer opens.

    Reply
    1. admin Avatar
      admin

      There seems to be an issue with older macOS versions. I sent an update to Apple which was just approved and you should be able to download it now or within a few hours (you can refresh the App Store Updates tab with Command-R if needed).

      Reply
  5. Daniele Marchi Avatar
    Daniele Marchi

    Hi, a little tip: when opening the application, the previously used group of operations should remain selected, so that you don’t have to select it every time to then locate the synchronization that I want to start… Thanks and congratulations for the excellent work.

    Reply
    1. admin Avatar
      admin

      Did you check out the 5.0.2 update? It was approved yesterday and adds exactly what you just suggested in your comment.

      Reply
  6. Mark D. Hall Avatar
    Mark D. Hall

    I could be mis-remembering, but in the previous version, I think the app opened to the group that was last synced, making it fast to run a sync, but with the new version, selecting the group to sync is required each time the app opens. Is there a way to set a default group the app will open to. Most of the time I sync the same group, and this would be a handy feature. Thanks!

    Reply
    1. admin Avatar
      admin

      I’ll add this again to the next update.

      Reply
  7. Kent Avatar
    Kent

    Hey there. Was wondering if SyncTime is a subscription model or one payment w/free future upgrades?

    Thanks

    Reply
    1. admin Avatar
      admin

      SyncTime is a one-time purchase with free updates.

      Reply
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