Contact

If you want to report a problem or suggest a new feature for the next version of SyncTime, please write a comment on this page. Every feedback is welcome!

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434 Replies to “Contact”

  1. Just downloaded SyncTime Lite from the App Store – works great so far ! However the app is in German ? How can I switch language to English ?

    1. SyncTime currently supports both English and German. macOS will launch an app in the first of your preferred languages that is also supported by the app, and in your case it seems like you have German higher in the list than English. You can change this in the System Preferences, under General > Language & Region. At the top you can change your preferred languages, and at the bottom you can select specific apps to use a specific language.

  2. Help! Downloaded the latest version from the App Store and SyncTime won’t properly open. Get this message: “The data couldn’t be written because of an error in the destination for the data.”
    Hope to hear from you soon.

    1. That error currently appears whenever launching the app with some particular settings. I’ve just submitted a new update 4.2.1 that should be reviewed by Apple soon.

    1. I noticed that if I try to set a custom icon for a folder that is on an external USB stick using the FAT or exFAT format, the icon doesn’t change and instead a file named “Icon?” is created inside it. A stick using the APFS format worked. I suspect that’s an issue with macOS Ventura, since this all used to work in the past …
      I’ve created a new question here: https://discussions.apple.com/thread/254371673
      Maybe someone will offer an explanation soon? Although I usually don’t have any hope to hear an official answer from Apple; we should feel lucky if we get any feedback from other users at all.
      I invite everyone who has the same issue to click the “I have this question too” button, or to add a comment to let Apple know how many users have this problem.

  3. Hi, any chance to add an option for synctime to start minimized? Before MacOs Ventura you could do this at the login items page, but apple as since removed that option.

    1. That’s right, it seems like the option to launch apps minimized on login has been removed. There is a discussion going on about this matter already: https://discussions.apple.com/thread/254316582
      I invite everyone who has the same issue to click the “I have this question too” button, or to add a comment to let Apple know how many users are wondering why that option was removed. Still, I will try to find another solution as soon as possible.

  4. Hi,

    I have noticed if SyncTime is processing / making a backup from a disk and the destination disk becomes full, there is no error message to inform you of this. The processing of files continues, but the remaining time keeps increasing to days, but it still actively shows its copying different file names. What is happening here? Why does it stop and tell me the destination disk is full?

    Thanks

    1. You’re right, there’s no error shown if there is not enough space on the destination volume. Some time ago it was shown in the confirmation dialog, but I see now that because of a programming error it isn’t shown anymore. I will also make sure that if the confirmation dialog is skipped or confirmed and there is still not enough space, the sync will abort with an error. Please note that the sync might still be very slow when the destination volume has only a very low amount of available space, which would not cause any error to be shown.

  5. Good morning
    I am using SyncTime under Osx Ventura

    Each startup of the system, SyncTime is launched perfectly, but a SyncTime window is opened with the Current task and a green dot.

    I would like SyncTime to work only as a background task without opening windows at each startup … ( SyncTime must work fully Hidden )

    Best regards
    Francis

    1. You’re right, I didn’t notice that they had redesigned the whole System Preferences in macOS 13. I did a little research and I couldn’t find an easy solution yet, but it seems that other users are facing the same issue with other apps: https://discussions.apple.com/thread/254321613
      I will try to find another solution as soon as possible.

  6. I buy synctime yesterday, but when I click to [Filter and tick to filter files matching any of the follwing expressions:] –> [+] –> Filename –> and crash… I have try with another mac and it crashed to.
    2 mac run on mac os ventura beta 9. Thanks

    1. With the official macOS 13 release there is indeed a change that causes a crash. I’ll fix it with an update soon.

    2. This is also happening to me on the now non-beta version of Ventura. Doesn’t happen to every sync I click on Filters. But reliably on some.

      Thanks for investigating.

    1. This seems to be an issue with some devices connected via some protocols like SMB. I will fix this in the next update.

  7. I’m using a WDmycloud to back up files from my mac OS 12.6. The modification date is being up dated during the sync to the current date and time. In some of the blogs it talks about AFP but that doesn’t seem to be available. SMB protocol is SMB2, SMB3
    NT lan manager is NTLMv2 only Do you know how I should change the setup?

    1. This seems to be an issue with some devices connected via some protocols like SMB. The update that just got approved should fix this.

  8. Hi,

    I mirrored my data to a network drive (SMB). It worked great!

    Later, when I repeated the synchronization, all data were marked as to be copied again. By comparing the source and destination folder, I noticed that the already copied files have creation/modification date/time different from the source files (actually, the time they were copied). So the time stamp of source/destination differed and they should be overwritten?

    How is it possible to preserve the creation/modification time stamps of the original file when they are copied? Is it a problem with my network mount?

    1. This seems to be an issue with some devices connected via some protocols like SMB. The update that just got approved should fix this.

  9. Cant attach a photo. but just noticed this bug?

    I am using SyncTime to keep a back up of my iTunes folder but while doing some tag maintenance I noticed that SyncTime is not noticing changes in CASE in a folder name.

    Example: The folder name for a Album was “Don’t Tell A Soul” I retagged the files and set the folder name to “Don’t Tell a Soul” (lower case A”) but on my destination drive I have BOTH folders still present. SyncTime is not deleting the old folder and replacing it with the new version and all the files within, I get double the Album tracks one set in each folder.

    Is there a setting I am missing?

  10. I use sync time to sync my Mac desktop with a folder in onedrive since you cannot select the desktop folder in OneDrive for Mac. This worked great but recently (new M2 Mac and update) when I save something directly to the desktop vs. moving it to the desktop the app always crashes.

    To try to fix this I was messing with settings. I turned on dependencies (unsure what it was) and now the SyncTime app won’t even run long enough to make any changes and just immediately crashes every time.

    Reinstalling did not work. How can I uninstall and delete all cache or saved files across my Mac to start all over again?

    1. The crash is due to a circular dependency that you probably created by adding the sync item as its own dependency, which normally is not possible, but due to a bug is currently possible. To circumvent this, you can start SyncTime while pressing the Option key on your keyboard, which temporarily disables the dependencies. (A dependency is a sync item that is run before the current one.)
      I just published an update that should fix this and the other issue as well, which was caused by adding files in two-way background syncs.

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