Category: Underword Help
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How can I get a refund?
Did you buy on the Apple App Store? When you buy an app on the App Store, you provide your payment details to Apple, which ultimately processes the transaction and offers the app stored on their servers. I don’t have access to your payment details nor to your email or contact information, so I cannot…
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Why do I get an error when downloading/updating from the App Store?
Unfortunately I don’t have any control over the app download/update process. The App Store is operated by Apple and the downloaded/updated apps are stored on Apple servers. Apple has an official help article for these issues: https://support.apple.com/en-us/102331 If you end up contacting the Apple Support, they’ll most likely tell you to contact the third-party app…
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Can I convert between WebVTT and SRT files?
Yes, when you open a document in Underword, you can save it in the other format as well.
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WebVTT
WebVTT (Web Video Text Track Format) is supported by many internet browsers and video players, but every one of them seems to interpret it differently. Subtitles are always displayed somehow, but their position, size and styling can vary. Rendering Underword allows editing all the subtitle and region attributes defined by WebVTT, but the resulting rendering…
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Editing tools
Video player Underword allows you to load any audiovisual content that can also be opened in QuickTime: video is shown alongside the table view and audio is shown as a waveform in the timeline, below the subtitles. You can load a video with an audio track, or a video without an audio track, or an…