Contact

If you want to report a problem or suggest a new feature for the next version of SyncTime, please write a comment on this page. Every feedback is welcome!

In case you’re writing about an issue you’ve encountered, please have a look at the Help topics first, which may already have an answer for you.

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392 Replies to “Contact”

  1. Hi,

    I have a couple of questions regarding the custom scheduling in your app.

    Your notes say: The “once a day/week/month” options impose some further restrictions. Could you let me know what these restrictions are.

    Also, if the destination folder is not available at the scheduled time for the sync, will the sync be automatically performed when the folder becomes available or will that sync be skipped?

    Many thanks.

    Mark

    1. I have to admit that the in-app explanation of the sync schedule can be confusing. I will try to find a better one for the next update. What I wanted to say with that note is that the “once a day/week/month” are also automated schedules, but are executed less often according to the respective title. So there’s no restriction other than the fact that they are executed “only” once a day/week/month.

      If the source or destination volumes are not available at the scheduled sync time, the sync is run as soon as they become available.

      I just added a new help topic on the website regarding sync schedules that says exactly this: Sync schedules.

  2. Hi,
    I put 1 star in app store reviews because SincTime just won’t open after the latest macOS Monterey Version 12.4 update on a Mac mini (M1, 2020).
    I reinstalled the app from App Store, searched for information on the net, nothing helped.
    I posted my comment on May 22 and didn’t get a response until June 7. To make sensitive backups, it is not effective.
    I would have liked to send you a screenshot, but your configuration for contacting you does not allow it.
    Best regards.

    1. I’m sorry for the late answer. Admittedly, I found out that I had a bunch of unread App Store reviews for which I didn’t get a notification from Apple. I already alerted Apple of this problem years ago, and some issues they only solve years later, or not at all. Also, reviews are moderated by Apple before they become visible, so there’s a delay as well. I can provide the best support if you contact me on the website, and you’ll be able to attach images once I reply to your message by email.
      This issue should now be been fixed with the latest update.

  3. Hello,

    It would also be nice if you let users enable showing the app icon in the Dock and in the Bar menu at the same time. Since I used to that many other apps working like this, and you were asked about showing the Menu bar icon many times.

    1. You can download SyncTime Lite on the App Store. Please refer to the App Store page for more details.

    1. I’m in the process of gradually updating the icons with the new updates, although there are some difficulties that make it a lengthier process than one would imagine. They will be available as soon as they are ready.

  4. Hi,
    Want to sync a folder on a password-protected WEBDAV-server, but can’t find an option to enter username and password for a source or destination in the SyncTime app.
    Otherwise a great app. 🙂

    1. SyncTime relies on the Finder for mounting volumes. If you have a password protected volume, you can first mount it in the Finder and enable the option to store the credentials in the keychain. Then you can start the corresponding sync in SyncTime even if the volume is unmounted: the Finder should take care of mounting it automatically.

  5. Hi! I’ve been using SyncTime Lite for a few months and find it quite useful for keeping copies of a small number of folders on my hard drive to an external one. It works great for this simple requirement.

    I was wondering if it would be possible to add a feature allowing only files older than a given period, say 2 years, to be moved while leaving newer files in place. I feel this would be useful for keeping my iCloud 50GB drive space requirements in check and making the most of a 1TB internal SSD. A subsequent move could then transfer even older files off the internal drive to an external one.

    I could write a script to do so but I’d rather pay to upgrade to the full version of SyncLite app if this would be added.

    Thanks for listening.
    Bob

    1. What you’re describing sounds like a sync item with the one-way move sync type, filtering for files older than a certain amount of time (which is not possible at the moment). That’s an interesting use case. I will try to implement some additional filter possibilities in a future update.

  6. Hi there. I’m trying to use Synctime to sync only image files from one folder to another. I’ve used filters to create an inclusive list of the file extensions that I want to include. However, when I execute the sync, all files are synced and not just the inclusive filters list. Is there a way to exclude all files except those on the inclusive list?

    1. You just have to exclude the source folder itself (e.g. by adding it to the “Filter following files” table), and then only the included files will be copied. You can read more about this on this help topic: Filters.

  7. I clicked on “show Dock icon” just to see what it looked like. I find I don’t need it, and the icon in the Menu Bar has disappeared. I use the Menu Bar icon all the time. How can I get it back? I can’t spot any way to do it. Thanks.

    1. What you’re looking for is the SyncTime > Show Dock icon menu item. If you uncheck it, the menu bar icon will appear again.

  8. Buenos dias. Las copias diarias siempre se hacen a las 0,00 horas. Hay forma de cambiar esa hora? ponerla en otro intervalo de tiempo? Gracias

    1. I don’t know Spanish, but the automatic translator tells me you’re looking for an option to run syncs at a custom time. Currently there’s no such option, but I’m working on an update that will hopefully solve your issue.

  9. Hello! I have SyncTime launching at login in the Sys Prefs panel. I want it to copy files over to my Google Drive.

    However when my Mac is first started for the day the G Drive hasn’t yet mounted, it takes a few moments. SyncTime tries to start copying and then fails with an error message.

    Do you know of a way I could launch SyncTime say a minute or so after my Mac has booted so that the G Drive will be ready to go?

    1. With the sync schedule set to Automatic, enabling the option “Do not auto-mount involved volumes” in the sync item’s Advanced settings tab should make sure that the sync is started only when the Google Drive volume has been mounted.

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