Contact

If you want to report a problem or suggest a new feature for the next version of SyncTime, please write a comment on this page. Every feedback is welcome!

In case you’re writing about an issue you’ve encountered, please have a look at the Help topics first, which may already have an answer for you.

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470 Replies to “Contact”

  1. So, nun bin ich stolzer Besitzer der Vollversion von SyncTime und es lässt fast keine Wünsche offen, bis auf eine Kleinigkeit.
    Gibt es die Möglichkeit, dass man sich nach jedem Sync-Vorgang eine Bestätigungs-Mitteilung anzeigen lassen kann, ob der Sync erfolgreich abgeschlossen worden ist bzw. Fehler aufgetreten sind?
    Hier wäre es wünschenswert, dass diese Mitteilungen für jeden einzelnen Sync hinterlegt werden können bzw. auch für die Gruppen.

    Gerade in Hinsicht auf fest geplante Syncs, halte ich es für ein MUSS, dass ich eine Info erhalte, dass die Syncs erfolgreich verarbeitet wurden.

    Danke für eine Info.

    1. If you mean that you would like to see a standard macOS notification in the notification center, at the top right of the screen: that’s actually sent whenever a sync completes successfully or when an error occurs, but if the app is active while that happens, it won’t be displayed by macOS (like with every other app).

  2. Just started using Sync time this weekend, but so far it seems to be exactly the solution I need. I’m getting an error in the activity log (Conflict for “.DS_Store”) just about every time it performs a sync. Any thoughts would be appreciated.

  3. Hi. Thanks for SyncTime. Now that I have gotten more familiar with it I really enjoy it.
    1. I have created quite a lot of “Sync Items”. I would like to be able to have a backup copy of those settings. Is there a way to do this at this time? If not can you tell me where I can find the config file for those sync items? Otherwise would it be possible to implement such a function in a future update?
    2. About groups of sync items. As I mentioned above I now have lots of Sync Items but I would like to group them, according to their destination for instance. There doesn’t seem to be a way to do this right now. Or is there? Again, I think it would be useful to be able to do this if that would be implemented in a future update.
    With all this, again thank you for this very well designed piece of software and your help.

    1. The list of groups is compiled automatically whenever you change them in the sync settings General tab, so to remove one you would have to remove the corresponding entry from each sync item that belongs to it, and to rename one you would have to edit it for each sync item. I just added this explanation in the Groups help page.

  4. I saw SyncTime referenced by merecivilian as quoted by Michael Tsai, and I’m really glad I followed their links; SyncTime looks like it could be something I’ve been back-burner looking for for a long time.

    One missing tool that I need is compression; I need (ok, really really want) the ability to have a sync (or a branch of a one-way sync) that automatically zips files before they’re stored in the destination.

    Lots of good hooks in the OS to do the work, and I don’t think it will FUBAR a sync of its restricted to one-way syncs (aka “backups”).

    Any possibility of this? I can introduce you to possibly a whole new market for this (feel free to contact me backchannel).

    Thanks!

    1. Being able to compress the destination files is certainly an interesting feature and I’ll be thinking if and how such a feature could be added.

  5. Good evening. When I attempt to install Witgui, I get an OS message that says:

    “Witgui” can’t be opened because Apple cannot check it for malicious software. This software needs to be updated. Contact the developer for more information.

    I’m running Ventura 13.0.1. Suggestions?

    Thank you.

  6. I have changed internet providers, and the new router uses 192.168.0.xxx rather that 192.168.1.xxx ip range.
    SyncTime still tries to connect to my NAS Server on the old 192.168.1.xxx range.
    How do I remove that old ip address from the the SyncTime set of ip addresses ?
    PS : Thank you for the wonderful file sync tool that works flawlessly.

  7. Scenario: its been 2 months since my first backup and I want to confirm both drives are in good shape. By comparing their contents.

    I’d like to see a “Run Comparison” feature added to the main menu. It reads bits of the selected source/destination pair. Comparing each bit pair to each other. Then reports on any differences found.

    Differences in terms of deliberate changes yes, but especially looking for any differences that could indicate corruption. Like files XYZ have the correct name/date/location but the two drives disagree on the content of the files themselves.

  8. Thank you for what seems to be a very useful tool! I’m running SyncTime Lite for now, but if it continues working well, I plan to upgrade very soon. Having such a thoughtful, well-designed, powerful tool with frequent updates from a responsive developer at this price is impressive!

    I did notice one tiny possible error. In my sync transfer activity log, selecting a particular file Message causes the following info to display in the status bar at the bottom of the window:

    Today, 11:55:34 AM: Added /Volumes/Source-Drive/foo.m4a from /Volumes/Destination-Drive/foo.m4a

    It’s a one-way sync from Source-Drive to Destination-Drive, but the “from” text seems to indicate a transfer going the other way.

    Weirdly, error messages in the log seem to display correctly:

    Today, 3:34:21 PM: Error copying /Volumes/Source-Drive/05 Motörhead.m4a to /Volumes/Destination-Drive/Motörhead.m4a

    (I always get errors trying to access files with special characters over my network – that’s not a SyncTime problem.)

    1. You’re absolutely right, that log message is slightly wrong: it should read “Added x to y” instead of “Added x from y”. I already noticed it myself and corrected it, and will publish an update soon. The log messages will then be corrected automatically, so even the old existing ones will be correct again.

  9. I have tried to set my destination drive to a NAS drive attached via Ethernet cable to my Mac mini
    It just sits there showing “connecting ” but doesn’t
    The NAS server is visible in Finder.
    Can you advise what I need to do to get Sync Time to connect to the NAS drive.

    Thanks

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