Desairem

SyncTime Contact

If you want to report a problem or suggest a new feature for the next version of SyncTime, please write a comment on this page. Every feedback is welcome!

In case you’re writing about an issue you’ve encountered, please have a look at the Help topics first, which may already have an answer for you.

Your name and your comment can be made public so that other users can profit as well. Your email will only be used to message you privately. Your comment won’t be published right away, but every single one will be taken care of as soon as possible.

Comments

771 responses to “SyncTime Contact”

  1. Raf Avatar
    Raf

    Hi there!

    Just a quick question: I’m using your app SyncTime, and I’m thinking of upgrading to macOS Sequoia.
    I’m wondering if your app will still work on macOS Sequoia. I’m currently using version 4.12.3 (164).
    Even a simple “Yes” or “No” would be great.

    Kind regards,

    Reply
    1. admin Avatar
      admin

      SyncTime works on macOS 15, although there’s an issue with macOS itself that may occasionally prevent it (and other apps) from accessing your files, though apparently this can be fixed by simply restarting the Mac. I outlined this in my previous comment. Apple told us that it will be fixed with macOS 15.1, so you may want to wait before updating until then.

      Reply
  2. Corey Avatar
    Corey

    Suddenly all of my volumes are unavailable this morning. The USB drive I sync is mounted. My Documents folder is fully accessible and my security settings give SyncTime full disk access…but it says it can’t find the Documents folder. Can’t figure out how to solve this.

    Reply
    1. admin Avatar
      admin

      The issue you‘re having seems to be the same issue with macOS 15 that I reported myself to Apple a few days ago, and which prevented me from using SyncTime, or any of my apps, until I restarted my Mac. Other developers reported that their users are having the same issue, and Apple confirmed that it will be fixed in macOS 15.1. You can read the technical discussion about the issue here: https://forums.developer.apple.com/forums/thread/764435?answerId=806097022#806097022

      Reply
  3. Peter.P der 3. Avatar
    Peter.P der 3.

    Synchronisation von extern SSD auf extern HD klappt jetzt. ich muß aber jedes mal, wenn der Mac aus war, SyncTime manuell starten. Geht das auch automatisch. Wo kann ich die Sicherheitsabfrage abstellen?

    Reply
    1. admin Avatar
      admin

      You can automatically start SyncTime in the macOS System Settings, see Launch at login.

      In the sync settings Advanced tab you can disable the confirmation dialog, see Sync confirmation dialog.

      Reply
  4. 0ID Avatar
    0ID

    Hello,
    interested in SyncTime, but it is unclear if it can be used on network (ssd connected to router) and what disk format should be used?
    Unfortunately my router doesn’t support exFAT and APSC!
    HFS+ is available along with FAT32 and EXT 2,3 and 4… Thanx!

    Reply
    1. admin Avatar
      admin

      If you can mount or see your network drive in the Finder, then you should be able to use it with SyncTime. To make sure, I suggest to try out SyncTime Lite, which you can download for free from the App Store.

      Reply
  5. Peter Coates Avatar
    Peter Coates

    Hello,
    Trying SyncTime Lite. I’ve run into an issue with syncing photos libraries. I have several, under a directory “Libraries” with different types of libraries nested in their own subfolder. When I create a sync based on the root “Libraries” folder as a one-way, Synctime wants to delete all the files from all the destination photos libraries. However, if I create a sync that points directly to an individual photos library, it correctly provides the deletions, updates and additions. I could provide a couple of screen shots, if necessary.
    Thank you,

    Peter …

    Reply
    1. admin Avatar
      admin

      Could it be that the individual libraries are saved with a different name on the source and the destination? Sometimes the Finder displays a localized name (e.g. based on the system language) even though the real name is something else. If you select one of the source libraries in the Finder and press Command-I to open the info panel, you can see the name displayed there, and compare it with the name displayed in the info panel of the destination library.

      Reply
  6. Vasili Pasioudis Avatar
    Vasili Pasioudis

    I want to create non-incremental backups that DELETE FILES IN THE DESTINATION FOLDER, IF THE FILES NO LONGER EXIST IN THE SOURCE FOLDER. I am surprised that it appears this is not possible, can we add this feature. Thanks.

    Reply
    1. admin Avatar
      admin

      It seems you’re looking for the option “Remove files not on source” in the sync settings Destination tab.

      Reply
    2. Vasili Pasioudis Avatar
      Vasili Pasioudis

      Oh wow, thanks for your quick email reply. I didn’t see the feature/button. (probably ’cause I’ve been using an old v3.x version. I just updated. Thanks for your customer support via email. I just left a review on the appStore, which you’ll see in a few minutes.

      Reply
  7. peter Avatar
    peter

    Hi, Just purchased Sync Time. Is there a way to have it always shutdown after all syncs are done? I have to set that each time and it defaults back to “no custom script”. I have my syncs scheduled to run at the end of the workday and would like the computer to always shut down when done with the syncs..
    thanks

    Reply
    1. admin Avatar
      admin

      If you always want to perform the same script when all sync have completed, you could either set up a dependency chain where the last sync item performs the shut down script (which will not be reset each time), or you can modify the script to set the same script again. For the second option, I just added a Hint to the help page: Action after sync completion.

      Please let me know if you need further help with any of these two options.

      Reply
  8. SpiceMan Avatar
    SpiceMan

    Hey,
    i have several to folders to be copied to a cloud drive. I want it to be done sequentially, one after another. So I created dependencies. Sometimes there are a few files that can´t be copied. That breaks the whole chain of dependencies and all other copy syncs are suspended.

    Is there a solution to that? So that even when some sync “fails” the next dependend sync starts?

    Reply
    1. admin Avatar
      admin

      Currently all remaining dependencies will be canceled when an error higher up in the dependency chain happens. That’s in order to prevent unwanted file operations in case a dependency is supposed to copy or remove files processed higher up in the dependency chain, for example file removals, that would then have to be copied all over again after a successful sync.

      May I ask what kind of error you get when a file can’t be copied? People sometimes ask me how errors can be simply ignored, but errors are usually a sign that something has do be adjusted, either on the volume itself or in the sync settings… occasionally it can be a sign for a missing feature in SyncTime.

      Reply
  9. Richard Friesen Avatar
    Richard Friesen

    Mac Sonoma, I just purchase Synctime, it down loaded to my computer butI want to run it on a different computer. How do I move it?

    Reply
    1. admin Avatar
      admin

      You can download SyncTime to any other Macs from the App Store just like you did with your current Mac, or you copy it onto an external storage device so that you can transfer it to the new Mac, or use AirDrop.

      Reply
  10. Roger Avatar
    Roger

    Great program – no real issues except the following is a bit annoying but doesn’t seem to affect anything. I’m the ‘administrator’ of the computer so I can’t get my head around these issues:-

    11/7/24, 08:48:43: Error getting directory contents for “/Volumes/WD5T Portable/.Spotlight-V100”: The file “.Spotlight-V100” couldn’t be opened because you don’t have permission to view it.
    11/7/24, 08:48:43: Error getting directory contents for “/Volumes/WD5T Portable/.Trashes”: The file “.Trashes” couldn’t be opened because you don’t have permission to view it.

    Many thanks

    Reply
    1. admin Avatar
      admin

      You can find a help topic about these system files here: What are .DS_Store, .localized, .Spotlight-V100 etc.?

      Reply
  11. Dennis Alfred Avatar
    Dennis Alfred

    Hi Nick,

    Just purchased the App SyncTime. and ran into unexpected Sync Errors.

    – Expected the newer TODO.txt to successfully over-write the older version on the iMac instead of error(s).
    – Two-way sync. Laptop: laptop/Users/dennis/Desktop and dennis/Desktop (iMac)
    – Message below:

    Today, 19:12:40
    Desktop

    Conflicting source files:

    /Users/dennis/Desktop/TODO.txt
    Date Modified Size
    Scan 10. Jul 2024 at 17:00:43 9 KB (8.868 bytes)

    /Volumes/dennis/Desktop/TODO.txt
    Date Modified Size
    Scan 16. May 2023 at 15:18:24 9 KB (8.833 bytes)

    Please make sure that the conflicting files are equal and then sync again.

    Reply
    1. admin Avatar
      admin

      I understand that you created a new two-way sync between folders that already contain different versions of the same file. For the first sync, you should make sure that you don’t have different versions of the same file, since it’s not possible to automatically determine which of those two files should overwrite the other one. You can read more about this here: Sync types.

      Reply
  12. Brad Avatar
    Brad

    Love this app.

    I am just running into one issue. I am using File Modifier to rename a file when it comes into the destination folder.

    When it sees 2024 in a filename it changes the name of the file like this:
    2024_07_05.md is changed to 2024kroy_07_05.md, but it is still keeping the original file – 2024_07_05.md in the folder.

    My goal with rename is to have the destination file name change and the original file be deleted so that only 2024kroy_07_05.md and 2024_07_05.md.

    So, I am getting the rename working correctly, but I want the original file gone as well, not have two copies of the file with different names.

    Thanks for any help you can provide.

    Reply
    1. admin Avatar
      admin

      Could it be that you have the option “Remove files not on source” disabled? If the destination files already existed before adding the rename file modifier, then the “old” files will stay there until you activate that other option too. Once they are removed, you can deactivate it again.

      Reply
  13. Diego Trystero Avatar
    Diego Trystero

    Hello, I would like to know if SyncTime can copy the files from an HD to an USB key keeping the exact alphabetical order:
    1. Song Title, 2. Song Title, 3. Song Title…
    This because some MP3/FLAC readers follow the date the files were recorded on the USB stick, not the numbers in the names or tags.

    Reply
    1. admin Avatar
      admin

      Do you mean perhaps that your reader sorts the files by creation date? SyncTime does its best to preserve all file attributes, but depending on the format of the destination drive or the used network protocol, you may get unexpected results, some of which are outlined here: Why do some files seem to change on every sync?
      If you’re unsure if your setup will work, I suggest to download SyncTime Lite from the App Store for free, so you can check if your syncs work as expected, and buy the full SyncTime version if necessary.

      Reply
  14. Raphael Jaklitsch Avatar
    Raphael Jaklitsch

    When syncing an entire server to an external drive, the different SHARED FOLDERS on the server are not being transferred to the drive, just the folders and files INSIDE the shared folders. The result is that on the external drive ALL files of the shared folders end up in the same place. This is messy, and also potentially dangerous because it can happen that two files of the same name end up in the same folder.
    Is there a way to create folders form the server’s shared folders so the single files all end up in the place where they belong?

    Reply
    1. admin Avatar
      admin

      It sounds like you created a single sync item with multiple sources that are merged together. You should instead select a single source so that the folder structure is preserved, and exclude the files or folders you don’t want to sync. Multiple sources, destinations or bases explains this situation in the Note and refers you to the solution in Filters.

      Reply
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