Category: SyncTime Help
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Logs
The Activity Log window can be opened from the Window menu or the status item menu. To minimize memory usage, when opening the Activity Log window only the most recent logs are shown. Older logs can be loaded by clicking on Load more in the upper right corner of the log list. Note: logs keep…
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How can I get a refund?
Did you buy on the Apple App Store? When you buy an app on the App Store, you provide your payment details to Apple, which ultimately processes the transaction and offers the app stored on their servers. I don’t have access to your payment details nor to your email or contact information, so I cannot…
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Why do I get an error when downloading/updating from the App Store?
Unfortunately I don’t have any control over the app download/update process. The App Store is operated by Apple and the downloaded/updated apps are stored on Apple servers. Apple has an official help article for these issues: https://support.apple.com/en-us/102331 If you end up contacting the Apple Support, they’ll most likely tell you to contact the third-party app…
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File modifiers
File modifiers can change how a file is copied to the destination for one-way syncs. File modifiers can be added in the Synchronization tab of the sync item settings. To begin, click the Add button beside File modifiers. If you already added a file modifier, the button is labelled Edit. To add a new file…
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How can I upgrade from SyncTime Lite to the full SyncTime version?
When you purchase SyncTime, you can uninstall SyncTime Lite from the Launchpad or by manually dragging it from the Applications folder to the bin. The settings created in SyncTime Lite will be used automatically by SyncTime. Warning: keep in mind that the only limitation of SyncTime Lite is that when the app is closed and…
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How can I avoid syncing custom directory icons?
Custom directory icons can be set in the Finder by opening the Info panel (from the main menu View > Get Info, or by pressing Command-I) and dragging an image onto the icon on the top left of the Info panel. A custom icon can be removed again by clicking it in the Info panel…
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How can I create a backup of SyncTime itself?
To create a copy of the settings, you can export them from the File menu or the main window context menu. This is the preferred way of saving the settings when you are planning to use SyncTime on a new Mac, knowing that the files synchronized by the previous Mac are up to date and…
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How do I solve the error “Setting the custom file icon failed”?
This error usually happens when the destination volume doesn’t support custom file icons. You can check if the destination volume supports custom file icons by manually setting one in the Finder. Custom directory icons can be set in the Finder by opening the Info panel (from the main menu View > Get Info, or by…
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Can SyncTime run while the Mac is asleep?
If the schedule of a sync item is set to a time when the Mac is asleep, macOS automatically delays the sync until the Mac wakes up again. There might be instances where you want a sync to run while you’re not using your Mac, such as if a sync is expected to copy many…
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How do I add my server as a source/destination?
Everything you see in the Finder, you can select as a base in SyncTime. If the server you want to select isn’t visible in the Finder, you can mount it by clicking the Finder icon in the Dock, then selecting Go > Connect to Server in the main menu. You are prompted to enter the…