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Category: SyncTime Help

  • Why is CPU usage so high during syncs?

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    CPU usage can increase linearly with the number of syncs running in parallel. CPU usage can also vary depending on the speed of the involved volumes. If you have several syncs running in parallel, you can try to run them sequentially to reduce the amount of resources used at the same time. Some possibilities are:

  • Why is the last sync date not updated?

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    The last sync date is only updated when the sync completes without errors. When one or more errors happen, it may look like all files are synced correctly, but some files may be missing or synced incorrectly. On the side of the sync item you should see a button with the error count: clicking on…

  • How to connect to Slack?

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    Among the scripts that can be executed when a sync completes, SyncTime allows to install one that sends a Slack message. When installing the script, you are prompted for the webhook link to which the messages are to be sent. The webhook link can be generated after creating a Slack app. To create a Slack…

  • Sort sync items by relevance

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    By default, sync items can be sorted manually by dragging them to the desired position, both when All sync items or a sync group is selected in the sidebar. When All sync items is selected, you can also sort sync items dynamically by relevance, by toggling the corresponding button above the sync item list. When…

  • Track moved files

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    By default, tracking of moved files is disabled. (Moved files include renamed files as well.) Tracking of moved files can be enabled in the Advanced tab of the sync item settings. When a file is moved and this option is disabled, SyncTime will see the old file as removed and the new one as added,…

  • Logs

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    The Activity log window can be opened from the Window menu or the status item menu. To minimize memory usage, when opening the Activity log window only the most recent logs are shown. Older logs can be loaded by clicking on Load more in the upper right corner of the log list. Note: logs store…

  • How can I get a refund?

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    Did you buy on the Apple App Store? When you buy an app on the App Store, you provide your payment details to Apple, which ultimately processes the transaction and offers the app stored on their servers. I don’t have access to your payment details nor to your email or contact information, so I cannot…

  • Why do I get an error when downloading/updating from the App Store?

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    Unfortunately I don’t have any control over the app download/update process. The App Store is operated by Apple and the downloaded/updated apps are stored on Apple servers. Apple has an official help article for these issues: https://support.apple.com/en-us/102331 If you end up contacting the Apple Support, they’ll most likely tell you to contact the third-party app…

  • File modifiers

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    File modifiers can change how a file is copied to the destination for one-way syncs. File modifiers can be added in the Advanced tab of the sync item settings. Each file modifier is applied to all copied files by default and supports the same type of filters that can be applied in the Filters tab…

  • How can I upgrade from SyncTime Lite to the full SyncTime version?

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    When you purchase SyncTime, you can uninstall SyncTime Lite from the Launchpad or by manually dragging it from the Applications folder to the bin. The settings created in SyncTime Lite will be used automatically by SyncTime. Warning: keep in mind that the only limitation of SyncTime Lite is that when the app is closed and…